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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
201 ratings and 138 comments received in the last 90 days.
02 April 2025
Very easy process everything was explained at every step. Sales team member Amy spent time to listen to my needs to find the perfect deal for me
28 March 2025
Excellent service, communicated everything, really pleasant and accomodating
19 March 2025
Treated well by everyone in the showroom
13 March 2025
From the first day at looking and choosing my mini and collecting it was excellent and Mr Tim Trewin was fantastic professional and extremely helpful and great knowledge and explained everything about my car I'm a very happy customer
12 March 2025
Answered every question we had and was very informative
12 March 2025
Very friendly and helpful staff as always
12 March 2025
Tim and dean were excellent showing me all my options for cars and finance to get me in the right car for me
06 March 2025
The team that assisted me made extra effort to meet my needs
04 March 2025
Dealership, employees, management, sales etc.all professional to the hilt. Best experience ive had when buying a new car from a dealership. Genuinely had our best interests at heart and not just after a quick sale.
02 March 2025
Extremely satisfied, from sitting down & talking bout part exchange to agreeing to purchase the new jcw countryman all went like clockwork.
02 March 2025
Very responsive and helpful staff from sales through to maintenance and support.
27 February 2025
George is ace!
26 February 2025
All of the staff were very helpful without being pushy. I felt they acknowledged it's a big decision and gave us time to consider our options. The after sales is also very good. Louis has offered to show the card capabilities in bite sized chunks.
26 February 2025
This is by far the best dealership I have ever dealt with
25 February 2025
Everything went to plan
24 February 2025
Friendly staff Didn't rush you into a decision Took time to find the right option for my needs
19 February 2025
George & Dean were amazing with customer service, providing all relevant information & helped at every point with good advice & truthful information
19 February 2025
Was as expected. We were kept in the loop at every stage
18 February 2025
George Bowen was excellent and very knowledgeable especially for someone young and at start if career . He had clearly put a lot of time into knowing the car thoroughly
14 February 2025
Brilliant service
11 February 2025
Everything made so easy and it took the stress out of what could have been a very worrying experience
11 February 2025
Louis did all he could do
07 February 2025
Informative and easy
06 February 2025
Kept updated from the moment of enquiry to delivery of my car Listened to exactly what I wanted and provided the exact match of car
04 February 2025
Smooth and easy transaction
31 January 2025
excellent dealer once again
20 April 2025
Professional friendly service
19 April 2025
Service was great except I am still waiting for a quote on bodywork. Photos were taken and I was told they would be in touch but not heard anything back yet.
18 April 2025
It was excellent
17 April 2025
I was running late and this didn't create any problems - very accommodating
17 April 2025
Completely satisfied,all work was completed satisfactory
17 April 2025
Always friendly and very helpful
15 April 2025
Managed to get replacement light unit quickly so i didnt need to come back a second time
13 April 2025
N/C
12 April 2025
My service experience was very good.
09 April 2025
Recent service. Car pick up and return - excellent service and all on time. Back seats and floor not hoovered.
09 April 2025
The replacement of a body part following a minor scrape was arranged quickly following a price estimate I agreed; the work was undertaken whilst waited and upon completion the car handed back with the part replaced and after a full valet.
08 April 2025
Can't fault the customer service
07 April 2025
Was impressed with the speed and resolution of the issue especially with it being the new Countyman and the misleading error message.
07 April 2025
I liked the video check
07 April 2025
all ok
07 April 2025
Went the extra mile to get me booked in and a courtesy car.
06 April 2025
Brilliant. Could only have been better if a courtesy car had been available but as my visit was an emergency, it is reasonable that there wasn't one
02 April 2025
All staff were very supportive and listened to our concerns
02 April 2025
When I turned up I was expected and dealt with in a friendly and efficient manner. I was kept informed of progress throughout.
01 April 2025
All very good
31 March 2025
I was very satisfied because they did my MOT on time whilst I waited
30 March 2025
Amy was very professional as always
30 March 2025
Friendly and efficient service Dept
30 March 2025
Excellent service professional and also very friendly. Nothing was too much trouble. All my needs were met.
30 March 2025
The work was completed in under 4 hours. Although the car was cleaned it wasn't to the normal high standard - there were marks/dirt still on the car.
29 March 2025
You rectified the problem and also when my car was returned to me it had been cleaned inside and out. Didn't expect that. Just brilliant. Thank you.
29 March 2025
Good to see the work required from the video sent for the work needed
27 March 2025
Great staff, whole experience was very efficient.
27 March 2025
Excellent experience, very accomodating
26 March 2025
Apart from lack of customer parking all good
25 March 2025
Very satisfied with the service! as always.
25 March 2025
Staff professional & service excellence
25 March 2025
Complete satisfaction
24 March 2025
Excellent
24 March 2025
Excellent customer service and support.
22 March 2025
Polite and friendly staff.
22 March 2025
I always know the job will be done well
21 March 2025
The staff there are brilliant
20 March 2025
Everything that needed to be done was done well.
20 March 2025
all my requests carried out efficiently and I was kept informed throughout.
19 March 2025
It was all fine.
18 March 2025
Really helpful!
17 March 2025
Always a good service and carried out in a professional manner.
16 March 2025
Totally professional thank you.
15 March 2025
I met Amy who dealt with my concerns and kept me informed at all times which put me at ease , my car was repaired and washed and vacuumed so I was very pleased with the service
14 March 2025
Very professional service, everything completed as promised. Service advisor Amy is great!
13 March 2025
Very satisfied
13 March 2025
Always good service.
13 March 2025
The service I have received from the staff regarding my Mini Cooper S which I've had for two years now has been excellent and the facilities the same.
10 March 2025
Very efficient
09 March 2025
Amy is a wonderful talent with her customer service skills. Amy is a strong reason why I would purchase another mini
09 March 2025
Staff were very friendly and helpful.
09 March 2025
.
09 March 2025
All good
09 March 2025
Friendly staff, ability to wait and work, great coffee
09 March 2025
As above. I am always pleased with the service of staff involved. Very knowledgeable, kind and considerate and willing to go the extra mile for customers.
06 March 2025
Shouldn't really be charged for load car
06 March 2025
All the work was carried out professionally
06 March 2025
Have to pay for mot now. Rybrooks did it for free.
06 March 2025
Worked to time schedule. Kept me informed.
04 March 2025
Always friendly attentive team can't do enough
04 March 2025
Never had any problems with the service department
04 March 2025
Great Comms, polite and helpful.
02 March 2025
Very good
01 March 2025
Four stars due to the cost.
27 February 2025
I was extremely satisfied.
27 February 2025
Feel they look afteryou
27 February 2025
I felt that my car had been looked after, and that the service carried out as expected, car was cleaned, and I was escorted to my car lol afterwards.
25 February 2025
Great service. Great Attention to detail always friendly and helpful.
24 February 2025
They did what I asked &more
24 February 2025
Informative, good customer care
23 February 2025
Just exceptional service all round
22 February 2025
Very efficient service.
22 February 2025
Fully satisfied apart from the bill lol
22 February 2025
Took time to show me how drive an automatic not done it before plus it was electric
22 February 2025
Was provided with a very detailed video of my car and the work carried out
21 February 2025
Very efficient and the vehicle ready on time, complete with wash an vacuum.
21 February 2025
Always helpful, friendly and welcoming. They always put the customer first and are very accommodating.
20 February 2025
Very good service, great loan car.
20 February 2025
On time and a friendly approach. I really appreciated the car clean after the service I had booked
19 February 2025
The service was prompt and efficient - the car was taken in at short notice and dealt with and returned the same day. However, main dealer prices and rates are very expensive compared to other providers. e.g. routine stuff like new battery.
19 February 2025
Chris was helpful & accommodating
18 February 2025
I always appreciate the videos to show me exactly what's wrong with the car. The information was explained before my car went in for any work.
17 February 2025
I like the staff, been happily dealing with them for 13 years - always helpful.
14 February 2025
Excellent
14 February 2025
As above, poor management, who wants to walk on a cold and windy day.
14 February 2025
Job done correctly- satisfied
13 February 2025
All done quickly and kept updated
13 February 2025
Again great service
13 February 2025
Everything was on time and i was kept informed of what was happening with my car. I was also give an impromptu demonstration of some of the features on the new electric Minis which will influence my future purchase.
12 February 2025
See above.
12 February 2025
It speaks for itself.
11 February 2025
Good customer service throughout service experience.
11 February 2025
As abive
10 February 2025
No issues and great customer service!
10 February 2025
Timely once the car was in
08 February 2025
Very good overall. Staff excellent and helpful. However, the vehicle health check videos never play. Pointless. Suggest you drop them and just ring if there are any issues.
07 February 2025
Completed the work in under 2 hours
06 February 2025
Service was thorough.
06 February 2025
Job done quickly
05 February 2025
Very satisfied . The service department made every effort to accommodate me, sort out my initial problem and also arrange for additional brake pad replacement saving me a further visit. Special thanks to Amy Gittins for performing miracles!!!
05 February 2025
Couldn't fault the service provided, everything was done as stated
05 February 2025
Easy booking, no hassle , friendly service
05 February 2025
Collected my car for MOT and returned at no cost
05 February 2025
Kept up to date with what was happening at all times.
05 February 2025
Work completed on time with no problems
04 February 2025
Very good service and facilities whilst waiting. All very friendly and professional
02 February 2025
Amy & Andy were brilliant!
02 February 2025
A staff explained me the status of my car condition easily to understand to me who is not familiar with engineering.
31 January 2025
Generally ok but it is a 80 minute round trip which isn't always convenient
31 January 2025
I was fed up
04 April 2025
I find dealing with MINI a friendly experience, & Kyle Griffiths is always ready to answer any questions I might have & show me how to get the best out of my new MINI. He also makes me smile even when I am parting with my money! Thanks Kyle.