OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
159 ratings and 111 comments received in the last 90 days.
25 May 2025
Everyone was really friendly and helpful from start to finish.
19 May 2025
Had to bring car in two days before collection due to personalised plate change over.
12 May 2025
My experience with Kyle and the team at Shrewsbury Sytner was great. The issues has nothing to do with their service.
05 May 2025
Ashley saw me at short notice and treated me seriously as a prospective purchaser. Later, during the process, he advised me of a manufacturer incentive that was of benefit to me. This showed transparency. All staff at the dealership were good.
05 May 2025
After the test drive, once I confirmed I wanted to go ahead with the purchase, we waited over an hour before going through the finance agreement. On collection my mini wasn't in the showroom. I was pleasantly surprised with the compensation offered.
02 May 2025
Couldn't fault the service I received
01 May 2025
Again Amy kept me well informed with what was going on in the buying process, and was very prompt with every request
01 May 2025
Helpful staff and easy process
04 April 2025
I find dealing with MINI a friendly experience, & Kyle Griffiths is always ready to answer any questions I might have & show me how to get the best out of my new MINI. He also makes me smile even when I am parting with my money! Thanks Kyle.
08 June 2025
What more can I say 10 out of 10.
08 June 2025
Helpful staff and well informed about courtesy car and other models.
08 June 2025
From initially booking my car in for a service and MOT the staff have been outstanding.
07 June 2025
From the outset, Amy was super professional and helpful sorting out loan car at short notice, demo, updates and service.
04 June 2025
Amy who sorted out ate mini service was great. Nothing was too much trouble.
03 June 2025
Phone email and txt contact could be improved
03 June 2025
Good efficient service from Amy.
03 June 2025
I was allowed to wait in the waiting room whilst they attended to my car.
03 June 2025
Excellent
02 June 2025
Very helpful and friendly team, make sure you are looked after and talk through all your options.
30 May 2025
Best experience of trading in and buying a new car