OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
184 ratings and 130 comments received in the last 90 days.
10 October 2025
Kyle and Andrew could not have done more for us
07 October 2025
Brought my car from Amy ! Amy is fab, so friendly & approachable. Really open and honest, transparent selling. Felt fully informed regarding my car, and the buying process.
06 October 2025
It was presented well. Explained in a way I could understand and at a pace I could manage
03 October 2025
Ellie was extremely friendly and knowledgeable and great to see someone who knows their products and all the systems.
02 October 2025
The sales staff, Amy Dowell in particular, were extremely friendly and not in the slightest bit pushy which would have made me walk straight out of the door if they were.
02 October 2025
Everyone made us feel welcome all questions asked
01 October 2025
Not only business but fun business!
28 September 2025
Excellent service and great car
23 September 2025
Excellent
12 October 2025
Perfect job
11 October 2025
Many aspects were excellent. I have marked down as the dealership wanted to charge £75 plus VAT to charge our flat battery. It was reduced to £45 plus VAT when questioned but for what it involves still felt excessive.
11 October 2025
The staff are very knowledgeable and always willing and able to offer advice and guidance on looking after and caring for your mini, they treat your car as if it was thier own.
10 October 2025
As above Service great when you get it there though.
09 October 2025
they were very happy for me to hang around in the showroom and work on my laptop while I waited, which considering it was a big service, taking several hours, was very nice of them
09 October 2025
The only issues I have is that the coffee is a little strong for my taste.
08 October 2025
Excellent customer service
08 October 2025
Loved the service video.
07 October 2025
As (1) and (2) above, made better by the exceptional customer service provided by Amy. Polite, friendly, efficient and knowledgeable. A credit to Sytner. Thank you
07 October 2025
Excellent customer service from Ellie and the team at Sytner Shrewsbury. I was kept well informed and everything was explained so clearly. Very grateful for such a smooth process. Many thanks!
11 October 2025
Great experience