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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
231 ratings and 194 comments received in the last 90 days.
25 July 2026
Great experience overall- from the moment I walked in to have a look at the cars utill I drove out in my brand new mini ?? George has been wonderful ??
24 July 2026
Louis at Shrewsbury Sytner was wonderful and gave me a really positive experience during the purchase of my mini. Thank you :)
24 July 2026
Wonderful experience, test drive not booked. George Bowen was very helpful and booked us a test drive, that same day . test drove 3 cars that day the mini and the figures George helped us to achieve got us the car & deal we wanted very helpful
22 July 2026
Completely satisfied with the service and would definitely use again
21 July 2026
I honestly don't think it could have been any better; from the moment we first phoned, to the moment we drove away, we felt really well taken care of.
20 July 2026
AMAZING
15 July 2026
Sytner Shrewsbury especially Louis was excellent, very patient with me while I decided and asked questions
14 July 2026
Ellie was fantastic and so helpful to us and always ready to answer questions and any information we needed top notch service
14 July 2026
Great service and fast response
13 July 2026
Amy as always was amazing at finding us the car we wanted within budget.
11 July 2026
Ashley and all members of staff were excellent. Nothing was too much trouble.
10 July 2026
Excellent service and very professional
10 July 2026
Really pleased with the experience
06 July 2026
Everyone was very friendly and helpful, and happy to assist on any questions.
04 July 2026
Kept me updated every step of the way, Very polite and friendly
03 July 2026
Having experience going round different dealerships when choosing my first motobility car, where often I was not made to feel welcome, I can confirm I was completely satisfied with the service I received at your centre.
02 July 2026
Information explained clearly, All questions face to face, phone or email were promptly answered. Follow up calls to keep me up to date were prompt, My questions were listened to and courteously answered.I was given time to think about decisions.
02 July 2026
Excellent salesman in all respects
02 July 2026
Excellent service from start to finish. Professional, friendly and efficient throughout. I would highly recommend Louis and the team to anyone and would definitely use them again! Thank you for fantastic experience ??
01 July 2026
Once we were connected with Kyle the service we received was excellent.
28 June 2026
Great service great experience
28 June 2026
Always courteous and polite, friendly service
28 June 2026
Excellent service, as always, from Amy Dowell Sytner Shrewsbury. She is a brilliant sales person. Nothing is too much trouble.
23 June 2026
Very good and kept us informed all the way through and hand over was great experience.
23 June 2026
They always deliver excellent service
23 June 2026
Ellie was amazing and made the whole process super easy and stress free.
23 June 2026
All the staff we saw at Shrewsbury were welcoming, professional and attentive. In particular the service from Kyle was excellent
21 June 2026
Very knowledgeable and friendly
21 June 2026
The whole experience of buying a new, electric car was made easy by the knowledge of Louis Gale very ably supported by Dean The vehicle options and finance options were fully explained giving us complete satisfaction with the process.
20 June 2026
We're kept up to date on the car building process and new answers to the questions I had
19 June 2026
Great service and experience from our local dealership. 2nd Electric mini purchased from Amy @ Shrewsbury, amazing customer service as always, thank you Amy.
19 June 2026
Very friendly and knowledgeable staff , Kyle answered all my questions, kept me informed me @ every stage of the process.
18 June 2026
Polite, friendly and efficient service. As a custoner they made me feel valued.
17 June 2026
Efficient, personal service and guided effortlessly through the processes.
16 June 2026
Amy Dowell & Louis Gale went above and beyond expectations. I had a blip with another sales person (Eleanor Scoones) who i felt was pushy & dismissive and i made this issue known to Amy and was noted.
10 June 2026
Missed 5 stars due to lack of physical users guide
07 June 2026
Sales team knowledgeable and helpful
31 May 2026
Ellie supported me through out the whole process, kept me updated, explained everything to me in terms I'd understand and showed me all the important stuff I personally needed to know about the car.
29 May 2026
Kyle was brilliant
29 May 2026
George at sytner Shrewsbury completely understood what I wanted and went the extra mile to ensure I did get the mini I asked for in a very short space of time, he made purchasing my mini very straight forward with minimal fuss
28 May 2026
Everybody from the Retail Manger down was very pleasant and helpful . Ashley who dealt with our purchase and Abby who did the handover (as Ashley was on leave) were great, personable, very knowledgeable (encyclopaedic in fact ??) and so friendly...
27 May 2026
Had very good service
27 May 2026
Perfect experience.
24 May 2026
good service throughout from Ashley Roberts
23 May 2026
I am very happy with the manner in which Ashley dealt with me throughout the whole process.
23 May 2026
Completely satisfied. Ellie was AMAZING. She went above and beyond. Answered my questions in the showroom/via email as I kept thinking of things. She showed patience when I wasnt sure of model, knowledge when I wanted more detail.
23 May 2026
From the day we walked in to the day drove away with our new mini ,Ellie and the whole process was fantastic
21 May 2026
Everything I asked about was handled promptly and without any fuss.
21 May 2026
Because Louis Gale (Sales department) was really helpful and professional and wasn't pushy at all. He gave me all the relevant information without overwhelming me in anyway. He also made sure that the Mini I chose was absolutely perfect for me.
21 May 2026
Very friendly and helpful service. I was kept fully informed of delivery times and my car actually arrived earlier than planned which was a lovely surprise.
20 May 2026
Great service, polite, friendly, explained everything clearly. Amy looked after me well and was very knowledgeable.
19 May 2026
Great staff - good knowledge, friendly and keen to engage
18 May 2026
The service with mini from start to finish has been nothing short of excellent!
18 May 2026
It has been a good experience from the beginning. You took as much time as we needed to go through stuff as we had loads of questions.
17 May 2026
George was a star start to finish not pushy just helpful, competent with a warm personality ??
02 May 2026
Welcoming atmosphere,
26 July 2026
Lovey staff
26 July 2026
A lot of money for not a lot of work although the service feedback gave me confidence that they had performed the necessary checks. I expected a better valeting as the rear had not been hoovered at all and the front cabin was not perfect.
25 July 2026
Clear friendly communication
25 July 2026
Efficient Polite Informative
23 July 2026
Always fantastic service from Sytner Shrewsbury. Care about their customers. Always have time for you.
23 July 2026
Very good service. Quick at booking in.
23 July 2026
Great service and a friendly smile!
22 July 2026
Good service
22 July 2026
Already reported my grievance
22 July 2026
Polite and helpful staff. Work completed efficiently. Video of health check provided as well as written report. Car washed too! Nice to be offered a drink whilst there.
21 July 2026
Problem resolved quickly
20 July 2026
On arrival very good service
20 July 2026
Completely satisfied
20 July 2026
Excellent staff, all questions and issues dealt with in professional manner
16 July 2026
The exterior of the rear of the car was not washed
15 July 2026
Very polite and efficient service as always.
15 July 2026
Excellent Customer Service from beginning to end and what everyone has done to make the process reliable and efficient, thank you.
15 July 2026
Amazing help and support given my very difficult family situation my husband is terminally ill and Chris was so helpful
14 July 2026
Good customer service
14 July 2026
Staff friendly and very helpful
14 July 2026
Complted quickly helpful on time MOT and needed parts ready nexct day explained all
13 July 2026
Great Service by all.
12 July 2026
Given you a five even although the coffee machine wasn't working!!
12 July 2026
Absolutely brilliant with the mot and oil change Mini Cooper are absolutely fab
11 July 2026
Efficient and work carried out properly, unlike my previous experience four years ago.
11 July 2026
Attention to detail was amazing. Felt really looked after.
11 July 2026
great staff and comms
11 July 2026
Great customer service
11 July 2026
Had a waiting MOT, completed within the time estimated
11 July 2026
Excellent collection service Kept me updated with information on mot & service Very polite service by Amy
10 July 2026
No complaints. Collected and returned car as well as giving it a clean and carried out service as requested.
10 July 2026
The representatives I spoke to were informative and helpful.
09 July 2026
Very friendly and efficient
08 July 2026
Seen quickly, revolved fault quickly
08 July 2026
Fantastic,professional, reassuring service
07 July 2026
Quick, efficient and helpful service
07 July 2026
Helpful
07 July 2026
Easy to book and kept informed throughout the process
06 July 2026
The service was good and the issues resolved
06 July 2026
Quick and easy to get booked in
06 July 2026
Very pleasant easy handover at reception. My car was ready on time and beautifully clean. I appreciated the video showing checks. And I was given a voucher to travel to and from the town centre while waiting.
06 July 2026
Everything I asked for happened with charm and efficiency.
05 July 2026
Because I thought the service and amenities were good.
05 July 2026
Took care of my mini . I was treated well no problems
04 July 2026
Excellent service, prompt polite & professional
03 July 2026
No complaints
03 July 2026
I asked about an issue with the gearbox and was promised a quick discussion with a mechanic about the the gearbox not being in the park position. But that did not happen possibly because it was lunchtime!! Gearbox not in P position appeared again.
30 June 2026
On online check in asked for a quote for a dent which I never received, the engine I made aware of when I arrived and the noises are still there. (a clicking noise at low speed, and struggling to stop start at times, engine/exhaust sounds louder).
30 June 2026
Staff freindly and efficient
30 June 2026
Always have complete satisfaction when I take my Mini Cooper Sport to be serviced at Shrewsbury.
29 June 2026
Very positive approach to the problem excellent customer service
29 June 2026
It was very easy to book in (once you get past the horrendous phone system),I was kept well informed. Great pick up and drop off service.
29 June 2026
Friendly, helpful front desk staff as always.
29 June 2026
Very friendly and helpful
28 June 2026
It was arranged that my car would be collected and delivered back to my address in Pontesbury on completion of the service and the arrangement worked well.
28 June 2026
Got the service done promptly and no fuss
28 June 2026
On time and all work completed
28 June 2026
Kyle gave us excellent service. He took time to explain everything to us and didn't rush us at all while he was explaining the technology side. There was no hard pushy selling. He answered everything and let us make up our own mind. Very pleased.
27 June 2026
Everything was spot on
25 June 2026
Completely satisfied Great service department - Amy is amazing - always friendly , helpful
25 June 2026
Loui was exceptionally helpful and guided us through everything
25 June 2026
I received a warm welcome on arrival by the receptionist who was very professional throughout. My wife and I were well looked after while the service took place. Nothing was too much trouble. Excellent.
24 June 2026
Booked in for MOT. Was informed that service would be due in 10 days so they said would speak to Motability and hopefully get service done with the MOT. The service was done with MOT so no need to return in 10 days again for the service.
23 June 2026
Very efficient service in recovery of our broken down mini and repairs
23 June 2026
Excellent service as akways
20 June 2026
Clear feedback and good communication. Customer facing staff excellent and able to answer questions.
20 June 2026
My car was collected, necessary requirements were carried out and a video report submitted. The car was valeted and returned by the most courteous employee.
20 June 2026
Pleasant courteous staff . No wait to hand over or collect car . Service completed on time
20 June 2026
Excellent service all round
19 June 2026
Service entirely as expected.
18 June 2026
always good service and advise
18 June 2026
Very nice people at Mini Rybrook who are always welcoming, professional and polite. I was kept updated regularly with progress on my mini and the video showing the health check is a really nice touch and reassuring too.
17 June 2026
Friendliness and Professionalism of staff (Ashley/Amy, Sales and Amy, Servicing).
15 June 2026
The service given from the initial call to face to face interaction with team members and final collection post repair was geared entirely around us. Mini have customer service as a priority.
14 June 2026
Because of the service and politeness oo
14 June 2026
You are always there to welcome me and to help with any problems that need sorting. Thank you very much.
14 June 2026
Because they were polite friendly and very helpful made me feel relaxed straight away will be popping in quite a few times
14 June 2026
Good service
12 June 2026
Easy to book appointment. Polite staff with good feedback.
12 June 2026
Arranged MOT on a day convenient to me.
11 June 2026
Brilliant communication from the Team. Very professional service.
11 June 2026
Completed as promised on time car ready as promised and staff excellent
11 June 2026
Very friendly staff helpful did not have to wait too long for my car
10 June 2026
Friendly, helpful and speedy service.
09 June 2026
Staff were very friendly and helpful. I loved the free drinks and the Friday choc treat! My car was washed and vacuumed beautifully.
09 June 2026
Always made to feel special. Everyone is very efficient.
08 June 2026
Great customer service when booking the inspection and the same when dropping the car off. Found the fault quickly and gave me the chance to make a decision on the outcome. Very good indeed. Thank you.
08 June 2026
It was excellent. Eleanor Scooner who dealt with me was fantastic
08 June 2026
The customer service was perfect.
07 June 2026
always amazing, helpful and potite
07 June 2026
Excellent service from Chris & Amy on the service desk as always. A credit to Mini Shrewsbury Like the video of my car sent post service.
07 June 2026
Efficient service
07 June 2026
Excellent, friendly and efficient staff in Amy and Ben at the Service Reception.
06 June 2026
Polite, Amy was very helpful and sorted me a curtesy car, other staff polite also which leads to good customer service
06 June 2026
Great service, super friendly
06 June 2026
Efficient and polite
05 June 2026
The staff are always friendly and go above and beyond
03 June 2026
Professional staff, great welcome and additional work was conducted to save another visit next month.
03 June 2026
Always excellent, Ashley and Chris have been fantastic
03 June 2026
Always happy with the service from Shrewsbury
03 June 2026
Really efficient and kept me up to date with any new information
03 June 2026
Excellent service
03 June 2026
George was brilliant, I wanted to test drive a Mini after getting let down by a different dealer, George arranged it quickly, answered all my questions, found a car and the best deal, arranged my part-ex.
02 June 2026
Great service from all the people at Shrewsbury MINI , let down by poor booking experience caused by IT system constantly asking for confirmation by completing online "check-in" I had already booked and confirmed via phone call with Chris.
02 June 2026
Great service ( especially the collection and drop off)
02 June 2026
Great people, service and always around to ask questions, Louis has been helpful from the start to the handing over. Will be buying a Mini again from Shrewsbury.
02 June 2026
Very helpful.
31 May 2026
Styner Shrewsbury where brilliant from start to finish I was kept fully updated with all the processes from my part exchange and the collection of my mini Goerge was 10/10
31 May 2026
Great service form start to finish.
31 May 2026
Good service and Amy Gittings very helpful.
28 May 2026
Easy and good service
28 May 2026
The front facing customer assistant was really nice . Made everything easier to understand . Was really helpful .
24 May 2026
Good communication, quick service
24 May 2026
They are always excellent at this location. Very helpful and knowledgeable. That's why I continue to use them. I will point out that the recent changes to answering the telephone by offering so many options is awful.
22 May 2026
Good service
21 May 2026
Excellent service by Amy
20 May 2026
There was a little confusion about where to take my car, I understood it to be BMW when it should have been the Mini dealership but everything worked out well in the end.
19 May 2026
Loved the video
18 May 2026
Great service from the initial online booking to having a lovely clean car returned
18 May 2026
Always very friendly , and great coffee x
18 May 2026
Great customer service
16 May 2026
Helpful and informative as always
16 May 2026
Everything gets 5 stars but for the telephone booking system that gets nil. Is it too much to ask that a human being answers the phones?
15 May 2026
As usual reception and servicing information were excellent, but I was slightly disappointed that a number of minor issues were missed: The windscreen washer initially inoperative and warnings not cleared from the Mini warning system
13 May 2026
Quick and efficient - the service staff are very helpful and knowledgeable. Particular thanks to Amy Gittins who always goes that extra step to make the experience enjoyable
13 May 2026
All went well
12 May 2026
My car was picked up for its MOT and checked over, two new tyres fitted and returned to me. Wonderful service. Thank you.
12 May 2026
Staff were helpful, did what was asked, great communications. Nice coffee! So much better than my experience with Leeds Sytner when buying the car (used approved), although the sales person there was nice, the overall experience wasn't fantastic
11 May 2026
The staff were polite and friendly and the work was carried out quickly.
06 May 2026
As always the service desk and workshop team really helpful and thorough
06 May 2026
Brilliant service at very short notice
05 May 2026
Pot hole puncture after a diversion through country lanes! Five mins later received call from mini base in London, Antonio was so helpful arranging a breakdown van who was very helpful. Mini Shrewsbury were at their very best (as usual).
05 May 2026
Excellent friendly and efficient service from the team as always. However I am not impressed with the way customers can communicate with the dealership. Online and messaging are not user friendly much better to able to talk to a person.
04 May 2026
Always helpful
04 May 2026
Quick turnaround, helpful and friendly service
03 May 2026
Amy looked after me from the get go, I thought it was going to cost a fortune. However, she put me right at ease and to leave it with her.
02 May 2026
Very efficient and friendly staff
FIND Sytner Shrewsbury.
Address
- Featherbed Lane, Harlescott, Shrewsbury, SY1 4NS
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01743 452 350
Shrewsbury as well as surrounding areas including Telford, Bridgnorth, Market Drayton and Broseley
Address
- Featherbed Lane, Harlescott, Shrewsbury, SY1 4NS
Opening Hours
- Mon–Fri:08.00 - 18.00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01743 452 350
Shrewsbury as well as surrounding areas including Telford, Bridgnorth, Market Drayton and Broseley
26 July 2026
Cheerful and knowledgeable staff.