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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
238 ratings and 203 comments received in the last 90 days.
25 October 2026
Hassle free process Informative and helpful staff Regular communications when needed Car was ready ahead of expected delivery
23 October 2026
Sytner Shrewsbury is by far the best Mini dealership I have had dealings with in the last 11 years of driving a Mini. Ashley, in the Sales Department, ensured everything ran smoothly, communicated regularly and was extremely helpful. Thank you!
21 October 2026
Excellent customer service
20 October 2026
Service from start to finish George at mini Shrewsbury was awesome
20 October 2026
Ellie and Dean went above and beyond to help us and were so supportive.
18 October 2026
Over and above with helpfulness Kyle is the best he's helped me for years
15 October 2026
Kept informed throughout the process.
14 October 2026
Great friendly team
13 October 2026
Outstanding service from Louis, who went above and beyond to look after me. From offering to collect me personally to arranging a vehicle when I needed one, nothing was too much trouble. His kindness and genuine care make him a real credit to MINI!
07 October 2026
Broken promises over delivery times (promised 12 reality 24), poor communication of delays (mini app updates only worked in week 23) and eventual delivery dates. I question validity of delay reasons. Lack of customer focus on handover day - see below
06 October 2026
I felt comfortable.
05 October 2026
Kyle is always very helpful.
03 October 2026
The friendly atmosphere , the sales person was more than helpful , on collection every thing was explained, appreciated a follow up call 2 days later
03 October 2026
Everything was explained very thoroughly, with good empathy and humour.
02 October 2026
Excellent service from Ellie and dean from start to picking up the car and even had a call today to see how i was getting on with the change from manual to auto
02 October 2026
This is my 3rd Mini and I have always been very happy with the car and the brand. At the showroom I dealt with Ellie Scoones who was fantastic, extremely helpful and very knowledgeable,
01 October 2026
Proceeded without complication. The personnel at the dealership were so helpful , knowledgeable and professional.
30 September 2026
Ashley was fantastic throughout. Amazing quick turn around from enquiry to collection. Nothing was too much trouble. Handover to as done with Eleanor who was brilliant on the day and made the collection special for my wife
30 September 2026
Ashley was A1
23 September 2026
George was very helpful and and got me a mini with all what I wanted in it. Also communication was great and very polite.
23 September 2026
Knowledgeable, trustworthy advice and help in configuring my new mini by salesman Kyle
22 September 2026
Everyone so enthused and happy
22 September 2026
George was really helpful and didn't try to force any upsells on us. He replied to any queries very quickly and the paperwork side was very organised. Thanks George ??
21 September 2026
Ashley was very helpful talking through every step
21 September 2026
The information from Ellie was fantastic and I felt really well taken care of.
18 September 2026
customer care was excellent, just a star dropped because of transporter issues
17 September 2026
We dealt with George at Shrewsbury. He was welcoming, knowledgeable and very attentive. He is a credit to the company.
14 September 2026
Great service at all times
13 September 2026
Excellent service from the moment we decided to buy a new car to collection day.
13 September 2026
Completely satisfied. Very good customer service
10 September 2026
Kyle was great, no pressure sales just very helpful, friendly and professional
08 September 2026
Friendly and knowledgeable staff No pressure to make decisions Very informative and thorough explanation of products and services
06 September 2026
Brilliant service from start to finish ! Made to feel welcome on all occasions , good explanations and queries answered promptly.
04 September 2026
Excellent from start to finish
29 August 2026
Staff always friendly and very helpful, Ashley goes above and beyond to help me set the car up with my specific needs, this is definately the reason l keep returning to Mini.
18 August 2026
From start to finish the service was exceptional. We have bought new cars previously and haven't had the same standard of service. We are very happy ??
18 August 2026
Excellent help from lovely Amy Dowell.
14 August 2026
Helpful and informative and very friendly
11 August 2026
Excellent service from start to finish and I'm really pleased with my purchase.
04 August 2026
Quick purchase, delivered quicker than expected and kept up to date with updates
31 July 2026
From start to finish, very relaxing experience of leasing motability car. All questions answered and very friendly, easy going salesman
25 October 2026
My Mini was booked in for 09:30am but we actually got there shortly after 9 am. The car was booked in for an MOT and for a software update to the central HU. It took 7 hours to complete these two tasks!!
25 October 2026
Brilliant customer service right from booking to car being picked up car being worked on and being delivered back to my address.
24 October 2026
Service was great and value for money. Emma the service advisor was brilliant. Thank you.
24 October 2026
Excellent service throughput
24 October 2026
Great service
23 October 2026
I went for an MOT. I arrived on time and the task was completed on time. While the work was going on, I drank coffee and read a book in a quiet corner.
23 October 2026
Everyone very helpful
23 October 2026
Excellent service from Louis Gale at the Shrewsbury branch. Polite, informative but mostly - NOT PUSHY.
22 October 2026
I can't fault the service I received - polite, efficient and timely.
22 October 2026
Service as expected with no delays.
21 October 2026
Extremely efficient and friendly, they looked after my car, looked after me and when my car was returned to me washed and valeted I was given lots of valuable advice getting to know my new car by a member of showroom team.
21 October 2026
My call was dealt with efficiently, i was booked in the following day and kept up to date with the progress. Amy at Shrewsbury is always so welcoming and helpful.
20 October 2026
The staff particularly Amy were very helpful.
19 October 2026
All went smoothly, pleasant and professional
19 October 2026
Full disclosure and great service personnel.
19 October 2026
Completely satisfied with service and a pleasure to visit mini Shrewsbury,
18 October 2026
Friendly, helpful and quick
18 October 2026
Clear report. On time.
17 October 2026
Very efficient and pleasant
17 October 2026
Good service given very friendly staff
17 October 2026
Always brilliant service
17 October 2026
The work was done quickly and all the staff were friendly and helpful
15 October 2026
Easy to book in, kept well informed. Staff so friendly and helpful.
14 October 2026
Very smooth experience. Staff all very friendly and helpful. Everything explained very clearly to me.
14 October 2026
Friendly and helpful service from staff
12 October 2026
Thr service i received was excellent. I was booked in quickly and the reception staff were lovely. The issue with my car was explained to me, including cost, and fully resolved.
11 October 2026
Very friendly
11 October 2026
Excellent customer service
11 October 2026
.
11 October 2026
My car picked up bang on time, very polite driver, as soon as my car arrived on site Ibwas informed and all expectations were mamaged from start to finish, excellent customer service
11 October 2026
Efficient friendly service and helpful appointment booking. One issue on car not resolved hence 4 not 5 star.
11 October 2026
After being listened to and questions being answered a solution was found. Always feel like the only customer they have when being dealt with and I am a name not a number.
10 October 2026
Warm. Polite. Free coffee. Place to work on laptop. Swift service. Cleaned my car.
09 October 2026
Prompt polite and welcoming
08 October 2026
Amy went out of her way to help
07 October 2026
I was kept informed of progress, received a short video of checks and car was cleaned and hoovered.
06 October 2026
Overall very satisfied, reception staff are always very helpful and communication is excellent. The one thing I do miss is not being able to phone the dealership direct as you were able to before Sytner, it loses the personal customer touch.
05 October 2026
As always service was easy to book the time was changed when the coil spring broke and the two jobs (repair to coil spring and service ) were completed together saving having to come back a few days later. The usual video sent was excellent .
05 October 2026
Work took a little than expected but very satisfied with results
04 October 2026
Everything was dealt with very professionally and with ease.
04 October 2026
Great service. Friendly and helpful. I have given 5 stars however the car was generally valeted and cleaned but there was a lot of rubbish in the boot from where the rear window was replaced, I'm sure it was an oversight
04 October 2026
Excellent service
04 October 2026
Lovely friendly staff. Regular updates regarding repairs supported with a visual which was useful and informative.
03 October 2026
Friendly and knowledgeable. Excellent customer service.
02 October 2026
Efficient booking system , kept informed and not pressured to have much nor issues done immediately
01 October 2026
Hi i have already given this review twice.just to say again.we have used this branch for 20 years plus a d the standard of excellence has never changed.amy the lady who looked after us was excellent.
01 October 2026
Excellent service, friendly and professional staff
01 October 2026
Friendly professional service
30 September 2026
Brilliant customer service, super helpful and no issues whatsoever
30 September 2026
Excellent customer service as always, vehicle completed on time and work carried out as arranged.
30 September 2026
Overall the service was professional. I was a litttaken aback by the cost (a little over £200 for an MOT and a brake fluid service). I had thought £150 would have been on the high side. The service manager did adjust the bill a little though.
29 September 2026
Really pleased with all aspects of recent service. There was a problem with payment but Amy was very patient and helped me to resolve the issue. Everybody on the phone was very polite and helpful. The video was really helpful to get things sorted.
29 September 2026
Helpful
29 September 2026
good team at mini and very polite
28 September 2026
We are always impressed with the customer care, the professionalism, the thoroughness and the value for money at Mini.
27 September 2026
Excellent service, informative on issues and quick to resolve.
27 September 2026
My first port of call was Emma She was very welcoming and helpful. 5 stars for overall service. The stars would not illuminated?
26 September 2026
Kept informed every step if the way. Booked in quickly by Amy, who always looks after me very well.
26 September 2026
Good service from Ashley..even came out to give me a lift to pick up my car..
26 September 2026
Very polite and efficient,
26 September 2026
Very prompt work and kept informed alkng the way
25 September 2026
Had to go over the same registration about 4 times. Then didn't do what l asked them to do.
24 September 2026
Everything went smoothly from drop off to receiving the video to show me how the M.O.T test went.
23 September 2026
The Mini Centre collected my car and returned it, fully serviced and washed clean. My husband had very recently passed away, and the delivery driver arrived with a lovely bouquet of flowers. Now that's service!
22 September 2026
Great service. Staff at Shrewsbury are fantastic
22 September 2026
Superb service from both Amy and Ellie - thoughtful, communicative and very professional and helpful young ladies
20 September 2026
Professional, friendly, helpful service
19 September 2026
I was disappointed that I was offered a windscreen wiper for £63 something by the service team when I was able to buy one at Halfords for £14.35. They said it was because it was a genuine mini part. I wanted value for money!!
19 September 2026
The service went out of their way to accommodate my need to get an oil change on my car . And on the same day as I needed to get back to London .
19 September 2026
Kept informed at all times and detailed video sent.
18 September 2026
My car was ready on prescribed time following a service. Also, the courtesy car was was very clean and mirrored my own car.
18 September 2026
Mini have always dealt with any queries promptly
17 September 2026
Helpful and friendly staff
17 September 2026
All easily arranged by yourselves when a fault warning appeared on my 75 plate mini. You collected and returned car as expected.
16 September 2026
Excellent service from Ashley who kept us well informed. Friendly and polite service.
16 September 2026
Every thing was perfect
14 September 2026
Excellent customer service. Kept me informed throughout the whole process. even cleaned car prior to handover after the service had been completed.
14 September 2026
Great 5 star service. Kept me updated on my mini
14 September 2026
Great customer service
12 September 2026
Because mini came upto my expectations
12 September 2026
Very good. Amy Gittins was a great help throughout.
10 September 2026
Overall friendly and professional service throughout.
06 September 2026
Very good service only thing is they asked if we wanted the car washed and they didn't wash it otherwise Very good
06 September 2026
Very efficient and courteous staff. Prompt completion of work
05 September 2026
Good no issues
04 September 2026
Straight forward process, fro. Booking in , the collection and delivery. An efficient service.
03 September 2026
Friendly sraff
03 September 2026
Great service, car washed and stuck to timings
03 September 2026
Everything went smoothly. Staff I dealt with were all knowledgeable and friendly
03 September 2026
All work carried out
03 September 2026
Good service
02 September 2026
Good product we know the garage its our 4th Minl and we know Louis Gale very nice man .
01 September 2026
Super team, great service, very personal care
31 August 2026
Excellent customer service from the Service Team at Sytner Shrewsbury MINI. Thank you.
30 August 2026
George, once again, was very helpful, and offered excellent advice
30 August 2026
The whole process for having the Mini serviced & MOT during a 2 hour waiting booking was very efficient & professional.
30 August 2026
Always get good service
28 August 2026
Great communication from start to finish.Exceptional customer care with pick up & delivery offered & complementary valet.
28 August 2026
Job done efficiently
28 August 2026
From the booking in to the collection, great service, I was kept informed and Amy is always professional and friendly.
27 August 2026
Very good communication during and after the service!
27 August 2026
Great job!
27 August 2026
Friendly efficient staff
26 August 2026
fault resolved
26 August 2026
First class as always
26 August 2026
The staff are really helpful, it was easy to make the appointment and i was kept informed throughout. It's always a positive experience.
25 August 2026
Found the fault on my
25 August 2026
Every person we dealt with was courteous, professional, attentive but still friendly.
24 August 2026
Good communication except emails were just addressed to Mrs
23 August 2026
Efficient service
22 August 2026
Excellent service and kept informed of progress
20 August 2026
I didn't have a service but purchased a new mini with the assistance of lovely Amy Dowell.
19 August 2026
Excellent. Efficient, friendly, helpful, attentive.
19 August 2026
Very efficient, good communication, no problems, very happy with the service.
19 August 2026
Helpful and polite
19 August 2026
Excellent customer service and salesman
19 August 2026
Great service from the first call
19 August 2026
Ellie was amazing, very knowledgeable and gave me the confidence to drive an automatic car which I had had a bad experience previously
19 August 2026
Great service and work on car
18 August 2026
Impressive service at all levels
18 August 2026
All necessary work was undertaken in a timely manner.
18 August 2026
Booked in and dealt with expediously. Thank you.
17 August 2026
Good service and kindly staff
16 August 2026
Timely, professional, courteous.
16 August 2026
Because it's always excellent service received
16 August 2026
Really efficient service overall. Very friendly staff, I didnt wait, I was kept informed of the progress of my car service, provided with a courtesy car , absolutely no complaints.
16 August 2026
Courteous helpful customers friendly staff. No fuss or messing around. The work was done in the allotted time and my car was brought back washed and shined
15 August 2026
Quick and efficient.
15 August 2026
Efficient, good communicators, punctual and thoroughly good job - especially the valet and wash.
15 August 2026
Good service quick and knowledgable
15 August 2026
Everything excellent
15 August 2026
Buying a new car is always a good task. Kyle explains everything well and answers questions well.
15 August 2026
I had a great experience with mini as always, it's just disappointing that the cost to fix a common software fault is so high.
13 August 2026
Good communication
13 August 2026
Everything good apart from a body work item that was forgotten !!!
12 August 2026
Very good service
10 August 2026
Excellent service from Amy and Ben on service/parts.Car is always clean and tidy after service.
10 August 2026
Great service as always
10 August 2026
Put my mind at rest checking over a used Electric Mini I've acquired privately.
10 August 2026
Amy on reception was excellent and very professional and pleasant. The small repair was achieved on the same day which we appreciated. The technician who had a look at the car was very knowledgeable. Waiting time for the repair was very short??
10 August 2026
Excellent service
09 August 2026
Very knowledgable friendly staff, thorough breakdown of the problems and costs involved
09 August 2026
Great service and communication
08 August 2026
Did everything i needed in a friendly and efficient way.
08 August 2026
This was a safety review that I always do on the 12 months of the car. The official is 2 years. I have bought and serviced minis with Shrewsbury Mini for 14 years and have received excellent service.
08 August 2026
Good service and a friendly welcome. Space to work when waiting and kept informed as to progress
08 August 2026
Friendly staff, great communication and impressed by car health check video I received
08 August 2026
Quality of the sales person
07 August 2026
Excellent service , kept informed very professional
07 August 2026
Pleasant staff, no problems at all
07 August 2026
Disappointed that the car had to be returned twice due to a faulty battery, but pleased with the service once it had been trailered back to them by Mini Breakdown.
06 August 2026
Efficient, professional friendly service throughout.
05 August 2026
Great staff
05 August 2026
Problem solved speedily
04 August 2026
Absolutely satisfied. I bought my first JCW (second mini) from sytner MINI Shrewsbury, my salesman was Kyle Griffiths, he was amazing. I couldn't have asked for a better person to take my sale. THANK YOU KYLE!
04 August 2026
Always receive same high level of service from Kyle and the team in Shrewsbury.
03 August 2026
One phone call and all sorted
03 August 2026
Great job by the team.
02 August 2026
Offered to collect and return vehicle as would be quite difficult for me.
02 August 2026
I was very unhappy when I went to pick my car up and they told me my service was over £500 the girl on reception said did they not give you a quote when they phoned you I said no
01 August 2026
Great as usual
FIND Sytner Shrewsbury.
Address
- Featherbed Lane, Harlescott, Shrewsbury, SY1 4NS
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01743 452 350
Shrewsbury as well as surrounding areas including Telford, Bridgnorth, Market Drayton and Broseley
Address
- Featherbed Lane, Harlescott, Shrewsbury, SY1 4NS
Opening Hours
- Mon–Fri:08.00 - 18.00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01743 452 350
Shrewsbury as well as surrounding areas including Telford, Bridgnorth, Market Drayton and Broseley
25 October 2026
Made to feel very welcome