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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
240 ratings and 204 comments received in the last 90 days.
06 September 2026
Brilliant service from start to finish ! Made to feel welcome on all occasions , good explanations and queries answered promptly.
04 September 2026
Excellent from start to finish
29 August 2026
Staff always friendly and very helpful, Ashley goes above and beyond to help me set the car up with my specific needs, this is definately the reason l keep returning to Mini.
18 August 2026
From start to finish the service was exceptional. We have bought new cars previously and haven't had the same standard of service. We are very happy ??
18 August 2026
Excellent help from lovely Amy Dowell.
14 August 2026
Helpful and informative and very friendly
11 August 2026
Excellent service from start to finish and I'm really pleased with my purchase.
04 August 2026
Quick purchase, delivered quicker than expected and kept up to date with updates
31 July 2026
From start to finish, very relaxing experience of leasing motability car. All questions answered and very friendly, easy going salesman
30 July 2026
Very attentive right from the first phone call
28 July 2026
George Bowen was very helpful and knowledgeable, he kept us updated throughout the sales process
27 July 2026
Very statisfied with our experience at the car dealership
26 July 2026
Cheerful and knowledgeable staff.
25 July 2026
Great experience overall- from the moment I walked in to have a look at the cars utill I drove out in my brand new mini ?? George has been wonderful ??
24 July 2026
Louis at Shrewsbury Sytner was wonderful and gave me a really positive experience during the purchase of my mini. Thank you :)
24 July 2026
Wonderful experience, test drive not booked. George Bowen was very helpful and booked us a test drive, that same day . test drove 3 cars that day the mini and the figures George helped us to achieve got us the car & deal we wanted very helpful
22 July 2026
Completely satisfied with the service and would definitely use again
21 July 2026
I honestly don't think it could have been any better; from the moment we first phoned, to the moment we drove away, we felt really well taken care of.
20 July 2026
AMAZING
15 July 2026
Sytner Shrewsbury especially Louis was excellent, very patient with me while I decided and asked questions
14 July 2026
Great service and fast response
14 July 2026
Ellie was fantastic and so helpful to us and always ready to answer questions and any information we needed top notch service
13 July 2026
Amy as always was amazing at finding us the car we wanted within budget.
11 July 2026
Ashley and all members of staff were excellent. Nothing was too much trouble.
10 July 2026
Excellent service and very professional
10 July 2026
Really pleased with the experience
06 July 2026
Everyone was very friendly and helpful, and happy to assist on any questions.
04 July 2026
Kept me updated every step of the way, Very polite and friendly
03 July 2026
Having experience going round different dealerships when choosing my first motobility car, where often I was not made to feel welcome, I can confirm I was completely satisfied with the service I received at your centre.
02 July 2026
Information explained clearly, All questions face to face, phone or email were promptly answered. Follow up calls to keep me up to date were prompt, My questions were listened to and courteously answered.I was given time to think about decisions.
02 July 2026
Excellent salesman in all respects
02 July 2026
Excellent service from start to finish. Professional, friendly and efficient throughout. I would highly recommend Louis and the team to anyone and would definitely use them again! Thank you for fantastic experience ??
01 July 2026
Once we were connected with Kyle the service we received was excellent.
28 June 2026
Excellent service, as always, from Amy Dowell Sytner Shrewsbury. She is a brilliant sales person. Nothing is too much trouble.
28 June 2026
Always courteous and polite, friendly service
28 June 2026
Great service great experience
23 June 2026
They always deliver excellent service
23 June 2026
All the staff we saw at Shrewsbury were welcoming, professional and attentive. In particular the service from Kyle was excellent
23 June 2026
Very good and kept us informed all the way through and hand over was great experience.
23 June 2026
Ellie was amazing and made the whole process super easy and stress free.
21 June 2026
The whole experience of buying a new, electric car was made easy by the knowledge of Louis Gale very ably supported by Dean The vehicle options and finance options were fully explained giving us complete satisfaction with the process.
21 June 2026
Very knowledgeable and friendly
20 June 2026
We're kept up to date on the car building process and new answers to the questions I had
19 June 2026
Great service and experience from our local dealership. 2nd Electric mini purchased from Amy @ Shrewsbury, amazing customer service as always, thank you Amy.
19 June 2026
Very friendly and knowledgeable staff , Kyle answered all my questions, kept me informed me @ every stage of the process.
18 June 2026
Polite, friendly and efficient service. As a custoner they made me feel valued.
17 June 2026
Efficient, personal service and guided effortlessly through the processes.
16 June 2026
Amy Dowell & Louis Gale went above and beyond expectations. I had a blip with another sales person (Eleanor Scoones) who i felt was pushy & dismissive and i made this issue known to Amy and was noted.
06 September 2026
Very good service only thing is they asked if we wanted the car washed and they didn't wash it otherwise Very good
06 September 2026
Very efficient and courteous staff. Prompt completion of work
05 September 2026
Good no issues
04 September 2026
Straight forward process, fro. Booking in , the collection and delivery. An efficient service.
03 September 2026
Friendly sraff
03 September 2026
All work carried out
03 September 2026
Great service, car washed and stuck to timings
03 September 2026
Good service
03 September 2026
Everything went smoothly. Staff I dealt with were all knowledgeable and friendly
02 September 2026
Good product we know the garage its our 4th Minl and we know Louis Gale very nice man .
01 September 2026
Super team, great service, very personal care
31 August 2026
Excellent customer service from the Service Team at Sytner Shrewsbury MINI. Thank you.
30 August 2026
George, once again, was very helpful, and offered excellent advice
30 August 2026
The whole process for having the Mini serviced & MOT during a 2 hour waiting booking was very efficient & professional.
30 August 2026
Always get good service
28 August 2026
Great communication from start to finish.Exceptional customer care with pick up & delivery offered & complementary valet.
28 August 2026
Job done efficiently
28 August 2026
From the booking in to the collection, great service, I was kept informed and Amy is always professional and friendly.
27 August 2026
Very good communication during and after the service!
27 August 2026
Great job!
27 August 2026
Friendly efficient staff
26 August 2026
fault resolved
26 August 2026
First class as always
26 August 2026
The staff are really helpful, it was easy to make the appointment and i was kept informed throughout. It's always a positive experience.
25 August 2026
Found the fault on my
25 August 2026
Every person we dealt with was courteous, professional, attentive but still friendly.
24 August 2026
Good communication except emails were just addressed to Mrs
23 August 2026
Efficient service
22 August 2026
Excellent service and kept informed of progress
20 August 2026
I didn't have a service but purchased a new mini with the assistance of lovely Amy Dowell.
19 August 2026
Great service and work on car
19 August 2026
Excellent. Efficient, friendly, helpful, attentive.
19 August 2026
Very efficient, good communication, no problems, very happy with the service.
19 August 2026
Helpful and polite
19 August 2026
Excellent customer service and salesman
19 August 2026
Great service from the first call
19 August 2026
Ellie was amazing, very knowledgeable and gave me the confidence to drive an automatic car which I had had a bad experience previously
18 August 2026
Impressive service at all levels
18 August 2026
All necessary work was undertaken in a timely manner.
18 August 2026
Booked in and dealt with expediously. Thank you.
17 August 2026
Good service and kindly staff
16 August 2026
Because it's always excellent service received
16 August 2026
Courteous helpful customers friendly staff. No fuss or messing around. The work was done in the allotted time and my car was brought back washed and shined
16 August 2026
Timely, professional, courteous.
16 August 2026
Really efficient service overall. Very friendly staff, I didnt wait, I was kept informed of the progress of my car service, provided with a courtesy car , absolutely no complaints.
15 August 2026
Everything excellent
15 August 2026
Efficient, good communicators, punctual and thoroughly good job - especially the valet and wash.
15 August 2026
Quick and efficient.
15 August 2026
Good service quick and knowledgable
15 August 2026
I had a great experience with mini as always, it's just disappointing that the cost to fix a common software fault is so high.
15 August 2026
Buying a new car is always a good task. Kyle explains everything well and answers questions well.
13 August 2026
Good communication
13 August 2026
Everything good apart from a body work item that was forgotten !!!
12 August 2026
Very good service
10 August 2026
Put my mind at rest checking over a used Electric Mini I've acquired privately.
10 August 2026
Excellent service from Amy and Ben on service/parts.Car is always clean and tidy after service.
10 August 2026
Amy on reception was excellent and very professional and pleasant. The small repair was achieved on the same day which we appreciated. The technician who had a look at the car was very knowledgeable. Waiting time for the repair was very short??
10 August 2026
Excellent service
10 August 2026
Great service as always
09 August 2026
Great service and communication
09 August 2026
Very knowledgable friendly staff, thorough breakdown of the problems and costs involved
08 August 2026
This was a safety review that I always do on the 12 months of the car. The official is 2 years. I have bought and serviced minis with Shrewsbury Mini for 14 years and have received excellent service.
08 August 2026
Good service and a friendly welcome. Space to work when waiting and kept informed as to progress
08 August 2026
Quality of the sales person
08 August 2026
Did everything i needed in a friendly and efficient way.
08 August 2026
Friendly staff, great communication and impressed by car health check video I received
07 August 2026
Pleasant staff, no problems at all
07 August 2026
Excellent service , kept informed very professional
07 August 2026
Disappointed that the car had to be returned twice due to a faulty battery, but pleased with the service once it had been trailered back to them by Mini Breakdown.
06 August 2026
Efficient, professional friendly service throughout.
05 August 2026
Great staff
05 August 2026
Problem solved speedily
04 August 2026
Always receive same high level of service from Kyle and the team in Shrewsbury.
04 August 2026
Absolutely satisfied. I bought my first JCW (second mini) from sytner MINI Shrewsbury, my salesman was Kyle Griffiths, he was amazing. I couldn't have asked for a better person to take my sale. THANK YOU KYLE!
03 August 2026
Great job by the team.
03 August 2026
One phone call and all sorted
02 August 2026
Offered to collect and return vehicle as would be quite difficult for me.
02 August 2026
I was very unhappy when I went to pick my car up and they told me my service was over £500 the girl on reception said did they not give you a quote when they phoned you I said no
01 August 2026
Great as usual
28 July 2026
My problem was rectified and my car cleaned. Perfect.
27 July 2026
Amazing service as always
26 July 2026
Lovey staff
26 July 2026
A lot of money for not a lot of work although the service feedback gave me confidence that they had performed the necessary checks. I expected a better valeting as the rear had not been hoovered at all and the front cabin was not perfect.
25 July 2026
Clear friendly communication
25 July 2026
Efficient Polite Informative
23 July 2026
Great service and a friendly smile!
23 July 2026
Always fantastic service from Sytner Shrewsbury. Care about their customers. Always have time for you.
23 July 2026
Very good service. Quick at booking in.
22 July 2026
Polite and helpful staff. Work completed efficiently. Video of health check provided as well as written report. Car washed too! Nice to be offered a drink whilst there.
22 July 2026
Already reported my grievance
22 July 2026
Good service
21 July 2026
Problem resolved quickly
20 July 2026
Excellent staff, all questions and issues dealt with in professional manner
20 July 2026
On arrival very good service
20 July 2026
Completely satisfied
16 July 2026
The exterior of the rear of the car was not washed
15 July 2026
Excellent Customer Service from beginning to end and what everyone has done to make the process reliable and efficient, thank you.
15 July 2026
Amazing help and support given my very difficult family situation my husband is terminally ill and Chris was so helpful
15 July 2026
Very polite and efficient service as always.
14 July 2026
Good customer service
14 July 2026
Staff friendly and very helpful
14 July 2026
Complted quickly helpful on time MOT and needed parts ready nexct day explained all
13 July 2026
Great Service by all.
12 July 2026
Given you a five even although the coffee machine wasn't working!!
12 July 2026
Absolutely brilliant with the mot and oil change Mini Cooper are absolutely fab
11 July 2026
Attention to detail was amazing. Felt really looked after.
11 July 2026
great staff and comms
11 July 2026
Great customer service
11 July 2026
Had a waiting MOT, completed within the time estimated
11 July 2026
Efficient and work carried out properly, unlike my previous experience four years ago.
11 July 2026
Excellent collection service Kept me updated with information on mot & service Very polite service by Amy
10 July 2026
The representatives I spoke to were informative and helpful.
10 July 2026
No complaints. Collected and returned car as well as giving it a clean and carried out service as requested.
09 July 2026
Very friendly and efficient
08 July 2026
Seen quickly, revolved fault quickly
08 July 2026
Fantastic,professional, reassuring service
07 July 2026
Quick, efficient and helpful service
07 July 2026
Easy to book and kept informed throughout the process
07 July 2026
Helpful
06 July 2026
Everything I asked for happened with charm and efficiency.
06 July 2026
Quick and easy to get booked in
06 July 2026
The service was good and the issues resolved
06 July 2026
Very pleasant easy handover at reception. My car was ready on time and beautifully clean. I appreciated the video showing checks. And I was given a voucher to travel to and from the town centre while waiting.
05 July 2026
Took care of my mini . I was treated well no problems
05 July 2026
Because I thought the service and amenities were good.
04 July 2026
Excellent service, prompt polite & professional
03 July 2026
No complaints
03 July 2026
I asked about an issue with the gearbox and was promised a quick discussion with a mechanic about the the gearbox not being in the park position. But that did not happen possibly because it was lunchtime!! Gearbox not in P position appeared again.
30 June 2026
Always have complete satisfaction when I take my Mini Cooper Sport to be serviced at Shrewsbury.
30 June 2026
On online check in asked for a quote for a dent which I never received, the engine I made aware of when I arrived and the noises are still there. (a clicking noise at low speed, and struggling to stop start at times, engine/exhaust sounds louder).
30 June 2026
Staff freindly and efficient
29 June 2026
It was very easy to book in (once you get past the horrendous phone system),I was kept well informed. Great pick up and drop off service.
29 June 2026
Friendly, helpful front desk staff as always.
29 June 2026
Very friendly and helpful
29 June 2026
Very positive approach to the problem excellent customer service
28 June 2026
It was arranged that my car would be collected and delivered back to my address in Pontesbury on completion of the service and the arrangement worked well.
28 June 2026
Got the service done promptly and no fuss
28 June 2026
On time and all work completed
28 June 2026
Kyle gave us excellent service. He took time to explain everything to us and didn't rush us at all while he was explaining the technology side. There was no hard pushy selling. He answered everything and let us make up our own mind. Very pleased.
27 June 2026
Everything was spot on
25 June 2026
Loui was exceptionally helpful and guided us through everything
25 June 2026
Completely satisfied Great service department - Amy is amazing - always friendly , helpful
25 June 2026
I received a warm welcome on arrival by the receptionist who was very professional throughout. My wife and I were well looked after while the service took place. Nothing was too much trouble. Excellent.
24 June 2026
Booked in for MOT. Was informed that service would be due in 10 days so they said would speak to Motability and hopefully get service done with the MOT. The service was done with MOT so no need to return in 10 days again for the service.
23 June 2026
Very efficient service in recovery of our broken down mini and repairs
23 June 2026
Excellent service as akways
20 June 2026
Excellent service all round
20 June 2026
Clear feedback and good communication. Customer facing staff excellent and able to answer questions.
20 June 2026
My car was collected, necessary requirements were carried out and a video report submitted. The car was valeted and returned by the most courteous employee.
20 June 2026
Pleasant courteous staff . No wait to hand over or collect car . Service completed on time
19 June 2026
Service entirely as expected.
18 June 2026
Very nice people at Mini Rybrook who are always welcoming, professional and polite. I was kept updated regularly with progress on my mini and the video showing the health check is a really nice touch and reassuring too.
18 June 2026
always good service and advise
17 June 2026
Friendliness and Professionalism of staff (Ashley/Amy, Sales and Amy, Servicing).
15 June 2026
The service given from the initial call to face to face interaction with team members and final collection post repair was geared entirely around us. Mini have customer service as a priority.
FIND Sytner Shrewsbury.
Address
- Featherbed Lane, Harlescott, Shrewsbury, SY1 4NS
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01743 452 350
Shrewsbury as well as surrounding areas including Telford, Bridgnorth, Market Drayton and Broseley
Address
- Featherbed Lane, Harlescott, Shrewsbury, SY1 4NS
Opening Hours
- Mon–Fri:08.00 - 18.00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01743 452 350
Shrewsbury as well as surrounding areas including Telford, Bridgnorth, Market Drayton and Broseley
08 September 2026
Friendly and knowledgeable staff No pressure to make decisions Very informative and thorough explanation of products and services