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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
190 ratings and 147 comments received in the last 90 days.
17 April 2026
Excellent service as usual. Very quick and easy to sort everything out.
17 April 2026
Kyle provides excellent service.
16 April 2026
Brilliant as always
14 April 2026
Friendly & knowledgeable
08 April 2026
Louis was a great help. Warm, friendly, patient and full of knowledge.
05 April 2026
Could not have been more helpful and knowledgeable
03 April 2026
Great service from MINI Shrewsbury and a great convertible
03 April 2026
Kyle has been amazing throughout the process, I can't thank him enough.
02 April 2026
Ashley was extremely helpful. A very straightforward process.
01 April 2026
Any was great, answered all our questions and kept us informed
01 April 2026
George Bowen our sales advisor was amazing from start to finish ,nothing was too much trouble .
31 March 2026
From the moment I entered the showroom I felt welcomed and put completely at ease that I would find the car that met my needs
31 March 2026
Kyle exceeded expectations
30 March 2026
Very professional, clear information, helpful and very pleasant manner.
29 March 2026
Good easy process.
28 March 2026
Very happy with our whole experience
27 March 2026
Extremely happy with delivery being earlier than expected
25 March 2026
love the product friendly helpful service
24 March 2026
Excellent service from start to finish
24 March 2026
Timely and efficient , accepting of my requests. Kyle was most helpful and patient.
24 March 2026
Excellent well informed and helpful sales executive, very patient and friendly. Nice environment to choose car and Purchase.
24 March 2026
Good product, good service.
24 March 2026
From start to finish the whole experience was efficient and fun.
24 March 2026
The whole process, which I have experienced a number of times at Shrewsbury Mini (Sytner), was excellent from the time of order until receipt of my new car.
24 March 2026
Good service all round
24 March 2026
Kyle was a credit to the centre. Professional, knowledgeable and delivering genuine service throughout. He always followed up on promises to call with updates and made the process a breeze. Handover was smooth and I wouldn't hesitate to recommend him
24 March 2026
Ashley Roberts was very good, knowledgable and kept in contact with us and reacted to issues.
16 March 2026
Amazing from start to finish , cannot fault service and efficiency. Nothing was too much trouble.
16 March 2026
Great service from start to finish. This is our third Mini from the dealership. The service is always great the team.
15 March 2026
As a returning customer I had no hesitation in travelling the extra miles to buy another new Mini from Kyle Griffiths. Kyle is always very professional and naturally engaging with all my questions throughout my experience, meeting all my needs.
12 March 2026
Ellie explained the various options available,kept us updated and was able to answer all our questions. Arranged a test drive at our convenience for 25 hours.
10 March 2026
Ellie took time to go through everything clearly. Each stage was planned and prepared with plenty of updates resulting in a smooth and successful handover. Also, I love the car!
10 March 2026
Attention to detail was good and done in a relaxed manner
10 March 2026
Friendly, informative and listened to our requirements.
08 March 2026
Louis was a pleasure to do business with.
07 March 2026
Visited a number of dealerships - this one was the best. Attentive and knowledgeable. Great customer service (Louis). Hand over v efficient. Detailed explanation of spec. And sale followed up to make sure all working and understood.
06 March 2026
Everything was good
05 March 2026
Amy is easy and fun to interact with
04 March 2026
My experience at mini was just amazing , everything explained in complete detail and easily understandable . The atmosphere was great , throughly enjoyed the whole experience .
04 March 2026
Explained very clearly not pressurised
04 March 2026
Excellent service from start to finish. Amy made the whole process as easy and straight forward as possible. Such a lovely, friendly manner.So knowledgeable. At handover Amy told us all we needed to know and did not overload us with info.
03 March 2026
I recently had the pleasure of working with Amy at MINI, and I can honestly say she made the entire experience exceptional from start to finish. Amy was incredibly professional, knowledgeable, and genuinely friendly throughout the process. She kept
27 February 2026
Louis and Dean were extremely pleasant, helpful, patient and made the whole experience painless.
25 February 2026
Ashley was excellent throughout the whole process.
17 February 2026
Wow! Sytner Shrewsbury are amazing, George was so helpful, caring and compassionate, guiding me through the purchase of my new mini. Thank you.
15 February 2026
Very satisfied, we were treated with curiosity, professionalism and respect at all times throughout the process. We were given all the information we needed. The whole process was hassle free
13 February 2026
We've received a friendly and professional service from Louis.
04 February 2026
The sales team, in particular Ashley and Amy, are all extremely professional and friendly. Our family have three Minis, all bought from Ashley, and we wouldn't go anywhere else. They are an asset to Sytner
23 April 2026
I was really pleased with customer service at Sytner Shrewsbury. Always up to date info given with a smile.. Lovely coffee whilst waiting for JCW mini service and MOT Thankyou
23 April 2026
Great service
21 April 2026
Friendly straightforward advice and seen to quickly
21 April 2026
Completely happy with over all service. Great to see video clip , didn't have to wait long .
20 April 2026
We were treated very well and salesman spent lots of time explaining everything
19 April 2026
Excellent customer service & comprehensive handover
19 April 2026
I paid £1500 for various things, you picked up my car, but the lease you could of done was valet it inside, for the amount I paid for a service and mini labour, part were expensive too,
18 April 2026
Very good prompt efficient friendly service
17 April 2026
Very happy and satisfied of the service
17 April 2026
Everything explained and done on time
16 April 2026
All staff very helpful and friendly
15 April 2026
Friendly and knowledgable staff. Easy to book , contacted me to alert me to a problem with a tyre prior to me collecting car and so was able to have new tyre before collection.
15 April 2026
Very professional and could not have been more helpful.
15 April 2026
Quick service on my Countryman and a great wash of the outside. Driving afterwards so much more responsive.
14 April 2026
Communication and CSX was excellent...and it was finished quicker than I expected.
14 April 2026
Seat and steering wheel positions moved and very disappointed by the valet. Couldn't tell it had been done.
13 April 2026
Professional, friendly service and kept well informed during the duration of the service
12 April 2026
No problems
09 April 2026
Very polite at drop off then kept informed through the process
08 April 2026
Always receive excellent service from all at mini.
05 April 2026
All good
04 April 2026
Always polite and professional. We requested a wash and spruce up with our car. Well our car looked amazing when we picked it up...you guys are just great. Thank you again.
02 April 2026
Excellent service from start to finish
02 April 2026
Amy Gittins the lady in service reception Shrewsbury was excellent in her handling of the case and arranged a courtesy car for me.
02 April 2026
Perfect
01 April 2026
C Ar collected and returned home. Valeted MOT received. Thank you.
31 March 2026
Great service and great communication
31 March 2026
Brilliant customer service from Ali
28 March 2026
Dissatisfied can no longer get through directly to speak to someone at the end of a phone call. The phone menu system is not user friendly. A backward step in terms of customer service.
28 March 2026
Very good service, quality of care and kept informed.
28 March 2026
Everything was done on time
25 March 2026
Very good service
23 March 2026
Kyle was approachable, conscientious, well knowledgeable with product and efficient with all my requirements. Good egg! Asset to mini!
23 March 2026
Clear communication, super helpful & reassuring from start to finish
23 March 2026
Staff are very obliging and helpful
21 March 2026
I was treated very well & was kept updated
20 March 2026
Very good efficient service
19 March 2026
Amy Dowell is an example of an excellent sales person who has guided me through and kept me informed along every stage of buying a mini, explaining the procedure and putting me at ease with what is a major purchase.
19 March 2026
Great service Good costumer service
19 March 2026
Brilliant service
16 March 2026
I had questions regarding the booking of the service and due to the automatic telephone system I was unable to speak directly to the service team. Took me over an hour to book via WhatsApp with the lady ringing me eventually.
16 March 2026
Work completed promptly. My vehicle was collected & delivered in time frame given. Service centre kept in touch with me the whole time.
14 March 2026
Very satisfied by their service
14 March 2026
5 stars
14 March 2026
Excellent experience. Service dept were helpful beyond expectation!!
14 March 2026
I was greeted in a pleasant manner, kept fully informed of what was being done to my car and offered tea or coffee and a pleasant waiting area.
11 March 2026
The dealership is great and its facilities support waiting for vehicle to be sorted
10 March 2026
Very good very polite staff. They picked car up from home phoned you to let you know the car was ready and everything was ok and delivered your car back to you excellent.
09 March 2026
Booking system a bit convoluted. Great service once in contact with Shrewsbury Mini
08 March 2026
Everything went to time, staff professional, polite and friendly
08 March 2026
Ben always profesional and friendly. Amy helped me with my service plan made it quick and simple process
08 March 2026
I have not been there my son has
07 March 2026
Pleased with the service
07 March 2026
Very satisfied with everything snd everbody
07 March 2026
Great reception and service from employees. I could never have asked more. I was able to work whilst waiting for my MOT by choice and was very comfortable where I sat. Great environment too.
07 March 2026
Good service with excellent staff
03 March 2026
Kept informed at all times. Car collected from home
03 March 2026
Efficient and Pleasant
03 March 2026
My car was booked in for service/ mot I waited 30 minutes to hand my keys in staff member was dealing with another customer no acknowledgment what so ever just to say I will be with you shortly just totally ignored!
03 March 2026
Perfect service from booking the appointment from start to finish, advising me through the service of any problems of any. None thankfully.
02 March 2026
friendly, knowledgeable. nice environment.
02 March 2026
ease of registering, comfortable waiting, and collecting a shiny clean car in which to go home
02 March 2026
Amy Gittins at the service desk is always so friendly and helpful and she clearly knows her stuff! If it wasn't for this level of customer service, I'd definitely go elsewhere.
01 March 2026
Efficient friendly service good communication
01 March 2026
Excellent Customer Service.
28 February 2026
I was advised to change both springs but warranty only covered one side. Seems nlfakse economy as when other side breaks, same again under warranty as far as cost goes with warranty.
28 February 2026
I am always satisfied with mini service The body shop is brilliant and my car came back looking brand new
28 February 2026
My experience was very positive. I was dealt with quickly and efficiently upon arrival.
28 February 2026
Always very good service when I bring my MINI into the garage. Staff very friendly and keep me updated how the work is progressing. The car is handed back in a clean condition.
26 February 2026
Excellent service from Amy Gittings both initially on the phone and when arriving at the garage . Thanks
25 February 2026
Friendly & Professional. Amy & Ben first class.
24 February 2026
Very friendly and efficient service !!
24 February 2026
Always very pleasant and friendly staff. Waited for my car to have MOT and offered refreshments whilst waiting.
24 February 2026
from handing over my keys to getting my car back was very easy
23 February 2026
Great communication Excellent collection and return service Very quick
23 February 2026
Very helpful and friendly service from Ben
22 February 2026
Always a good experience . Only an MOT but was done quickly and the problems identified which did not affect the MOT reported quickly . Price given up front however the cost for tracking the new work was not quoted .
21 February 2026
I can't believe it cost so much to have a new battery fitted.
21 February 2026
Really helpful and friendly
20 February 2026
Amazing Service. Amy first class and incredibly helpful. Always an absolute pleasure dealing with this dealership and the staff
19 February 2026
good service from mini, however the recovery company used swore down the phone to me and my partner and was incredibly rude. Mini did deal with it though so not effected score.
19 February 2026
Good service at reasonable cost
19 February 2026
Great service from Ben when we arrived to check the car in. Very satisfied with the service/ video and written feedback. Booking the car in was a bit impersonal, as I prefer to talk to someone rather than filling in boxes online.
17 February 2026
Service completed in timeframe and kept fully informed
16 February 2026
From Amy on reception to the clear service video by the mechanic a very efficient and professional service
16 February 2026
Very helpful and a excellent service
16 February 2026
One software issue not been able to be sorted
14 February 2026
The gentleman on the service reception was very helpful and kept me informed throughout the service.
13 February 2026
Friendly, helpful and courteous staff, speedy competitively priced service. Only criticism was the process to book it!
11 February 2026
Evrything went very well,, but it was an expensive fix.
09 February 2026
Easy to book, friendly staff, work completed on time
08 February 2026
Brilliant team, Amy was really helpful and so was the rest of the team in Shrewsbury. Great team work!
08 February 2026
The communication and information from Amy as always was first rate. and the added facility of being able to arrange collection and delivery is really great. Thank you Tony who has collected/Delivered my car for many years.
07 February 2026
Excellent service. Friendly greet on arrival- professional and efficient
05 February 2026
An easy 5 stars due to the welcoming customer facing team.
03 February 2026
Was very satisfied either way result and outcome of the problem - staff on floor very good. The telephone system fir access to sort it out is very tedious and difficult to navigate
02 February 2026
Very helpful and supportive team
02 February 2026
Ben went out of his way to help me and keep me informed
FIND Sytner Shrewsbury.
Address
- Featherbed Lane, Harlescott, Shrewsbury, SY1 4NS
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01743 452 350
Shrewsbury as well as surrounding areas including Telford, Bridgnorth, Market Drayton and Broseley
Address
- Featherbed Lane, Harlescott, Shrewsbury, SY1 4NS
Opening Hours
- Mon–Fri:08.00 - 18.00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01743 452 350
Shrewsbury as well as surrounding areas including Telford, Bridgnorth, Market Drayton and Broseley
18 April 2026
Friendly painless process