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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
190 ratings and 153 comments received in the last 90 days.
07 June 2026
Sales team knowledgeable and helpful
31 May 2026
Ellie supported me through out the whole process, kept me updated, explained everything to me in terms I'd understand and showed me all the important stuff I personally needed to know about the car.
29 May 2026
Kyle was brilliant
29 May 2026
George at sytner Shrewsbury completely understood what I wanted and went the extra mile to ensure I did get the mini I asked for in a very short space of time, he made purchasing my mini very straight forward with minimal fuss
28 May 2026
Everybody from the Retail Manger down was very pleasant and helpful . Ashley who dealt with our purchase and Abby who did the handover (as Ashley was on leave) were great, personable, very knowledgeable (encyclopaedic in fact ??) and so friendly...
27 May 2026
Perfect experience.
27 May 2026
Had very good service
24 May 2026
good service throughout from Ashley Roberts
23 May 2026
I am very happy with the manner in which Ashley dealt with me throughout the whole process.
23 May 2026
Completely satisfied. Ellie was AMAZING. She went above and beyond. Answered my questions in the showroom/via email as I kept thinking of things. She showed patience when I wasnt sure of model, knowledge when I wanted more detail.
23 May 2026
From the day we walked in to the day drove away with our new mini ,Ellie and the whole process was fantastic
21 May 2026
Everything I asked about was handled promptly and without any fuss.
21 May 2026
Very friendly and helpful service. I was kept fully informed of delivery times and my car actually arrived earlier than planned which was a lovely surprise.
21 May 2026
Because Louis Gale (Sales department) was really helpful and professional and wasn't pushy at all. He gave me all the relevant information without overwhelming me in anyway. He also made sure that the Mini I chose was absolutely perfect for me.
20 May 2026
Great service, polite, friendly, explained everything clearly. Amy looked after me well and was very knowledgeable.
19 May 2026
Great staff - good knowledge, friendly and keen to engage
18 May 2026
The service with mini from start to finish has been nothing short of excellent!
18 May 2026
It has been a good experience from the beginning. You took as much time as we needed to go through stuff as we had loads of questions.
17 May 2026
George was a star start to finish not pushy just helpful, competent with a warm personality ??
02 May 2026
Welcoming atmosphere,
29 April 2026
It's a new CountryMan E, what's not to like! Nice handover, tiny issue quickly fixed :-) Very Happy.
26 April 2026
Arrived when it was supposed to, we were kept informed by Ellie
26 April 2026
Good deal and service with Ellie doing exactly what we wanted. Run through all the documentation and managed to keep it fun and informative
24 April 2026
Extremely satisfied could not wish for a better sales person.
24 April 2026
Ellie was amazing from start to finish!!
18 April 2026
Friendly painless process
17 April 2026
Kyle provides excellent service.
17 April 2026
Excellent service as usual. Very quick and easy to sort everything out.
16 April 2026
Brilliant as always
14 April 2026
Friendly & knowledgeable
08 April 2026
Louis was a great help. Warm, friendly, patient and full of knowledge.
05 April 2026
Could not have been more helpful and knowledgeable
03 April 2026
Kyle has been amazing throughout the process, I can't thank him enough.
03 April 2026
Great service from MINI Shrewsbury and a great convertible
02 April 2026
Ashley was extremely helpful. A very straightforward process.
01 April 2026
George Bowen our sales advisor was amazing from start to finish ,nothing was too much trouble .
01 April 2026
Any was great, answered all our questions and kept us informed
31 March 2026
Kyle exceeded expectations
31 March 2026
From the moment I entered the showroom I felt welcomed and put completely at ease that I would find the car that met my needs
30 March 2026
Very professional, clear information, helpful and very pleasant manner.
29 March 2026
Good easy process.
28 March 2026
Very happy with our whole experience
27 March 2026
Extremely happy with delivery being earlier than expected
25 March 2026
love the product friendly helpful service
24 March 2026
Good product, good service.
24 March 2026
Excellent service from start to finish
24 March 2026
Good service all round
24 March 2026
Ashley Roberts was very good, knowledgable and kept in contact with us and reacted to issues.
24 March 2026
The whole process, which I have experienced a number of times at Shrewsbury Mini (Sytner), was excellent from the time of order until receipt of my new car.
24 March 2026
Excellent well informed and helpful sales executive, very patient and friendly. Nice environment to choose car and Purchase.
24 March 2026
From start to finish the whole experience was efficient and fun.
24 March 2026
Timely and efficient , accepting of my requests. Kyle was most helpful and patient.
24 March 2026
Kyle was a credit to the centre. Professional, knowledgeable and delivering genuine service throughout. He always followed up on promises to call with updates and made the process a breeze. Handover was smooth and I wouldn't hesitate to recommend him
10 June 2026
Friendly, helpful and speedy service.
09 June 2026
Always made to feel special. Everyone is very efficient.
09 June 2026
Staff were very friendly and helpful. I loved the free drinks and the Friday choc treat! My car was washed and vacuumed beautifully.
08 June 2026
It was excellent. Eleanor Scooner who dealt with me was fantastic
08 June 2026
The customer service was perfect.
08 June 2026
Great customer service when booking the inspection and the same when dropping the car off. Found the fault quickly and gave me the chance to make a decision on the outcome. Very good indeed. Thank you.
07 June 2026
Excellent service from Chris & Amy on the service desk as always. A credit to Mini Shrewsbury Like the video of my car sent post service.
07 June 2026
Efficient service
07 June 2026
always amazing, helpful and potite
07 June 2026
Excellent, friendly and efficient staff in Amy and Ben at the Service Reception.
06 June 2026
Efficient and polite
06 June 2026
Polite, Amy was very helpful and sorted me a curtesy car, other staff polite also which leads to good customer service
06 June 2026
Great service, super friendly
05 June 2026
The staff are always friendly and go above and beyond
03 June 2026
Always happy with the service from Shrewsbury
03 June 2026
Excellent service
03 June 2026
Professional staff, great welcome and additional work was conducted to save another visit next month.
03 June 2026
Always excellent, Ashley and Chris have been fantastic
03 June 2026
Really efficient and kept me up to date with any new information
03 June 2026
George was brilliant, I wanted to test drive a Mini after getting let down by a different dealer, George arranged it quickly, answered all my questions, found a car and the best deal, arranged my part-ex.
02 June 2026
Great service from all the people at Shrewsbury MINI , let down by poor booking experience caused by IT system constantly asking for confirmation by completing online "check-in" I had already booked and confirmed via phone call with Chris.
02 June 2026
Great service ( especially the collection and drop off)
02 June 2026
Great people, service and always around to ask questions, Louis has been helpful from the start to the handing over. Will be buying a Mini again from Shrewsbury.
02 June 2026
Very helpful.
31 May 2026
Styner Shrewsbury where brilliant from start to finish I was kept fully updated with all the processes from my part exchange and the collection of my mini Goerge was 10/10
31 May 2026
Great service form start to finish.
31 May 2026
Good service and Amy Gittings very helpful.
28 May 2026
Easy and good service
28 May 2026
The front facing customer assistant was really nice . Made everything easier to understand . Was really helpful .
24 May 2026
Good communication, quick service
24 May 2026
They are always excellent at this location. Very helpful and knowledgeable. That's why I continue to use them. I will point out that the recent changes to answering the telephone by offering so many options is awful.
22 May 2026
Good service
21 May 2026
Excellent service by Amy
20 May 2026
There was a little confusion about where to take my car, I understood it to be BMW when it should have been the Mini dealership but everything worked out well in the end.
19 May 2026
Loved the video
18 May 2026
Great service from the initial online booking to having a lovely clean car returned
18 May 2026
Always very friendly , and great coffee x
18 May 2026
Great customer service
16 May 2026
Helpful and informative as always
16 May 2026
Everything gets 5 stars but for the telephone booking system that gets nil. Is it too much to ask that a human being answers the phones?
15 May 2026
As usual reception and servicing information were excellent, but I was slightly disappointed that a number of minor issues were missed: The windscreen washer initially inoperative and warnings not cleared from the Mini warning system
13 May 2026
Quick and efficient - the service staff are very helpful and knowledgeable. Particular thanks to Amy Gittins who always goes that extra step to make the experience enjoyable
13 May 2026
All went well
12 May 2026
My car was picked up for its MOT and checked over, two new tyres fitted and returned to me. Wonderful service. Thank you.
12 May 2026
Staff were helpful, did what was asked, great communications. Nice coffee! So much better than my experience with Leeds Sytner when buying the car (used approved), although the sales person there was nice, the overall experience wasn't fantastic
11 May 2026
The staff were polite and friendly and the work was carried out quickly.
06 May 2026
As always the service desk and workshop team really helpful and thorough
06 May 2026
Brilliant service at very short notice
05 May 2026
Pot hole puncture after a diversion through country lanes! Five mins later received call from mini base in London, Antonio was so helpful arranging a breakdown van who was very helpful. Mini Shrewsbury were at their very best (as usual).
05 May 2026
Excellent friendly and efficient service from the team as always. However I am not impressed with the way customers can communicate with the dealership. Online and messaging are not user friendly much better to able to talk to a person.
04 May 2026
Always helpful
04 May 2026
Quick turnaround, helpful and friendly service
03 May 2026
Amy looked after me from the get go, I thought it was going to cost a fortune. However, she put me right at ease and to leave it with her.
02 May 2026
Very efficient and friendly staff
30 April 2026
The service team, specifically Amy are very helpful and accommodating
30 April 2026
My concern was sorted very quickly
29 April 2026
It would have been 5 but the dust cap was not replaced on the tyre I asked them to check for a leak.
29 April 2026
Could not fault the customer care
26 April 2026
Excellent service, friendly staff
23 April 2026
I was really pleased with customer service at Sytner Shrewsbury. Always up to date info given with a smile.. Lovely coffee whilst waiting for JCW mini service and MOT Thankyou
23 April 2026
Great service
21 April 2026
Completely happy with over all service. Great to see video clip , didn't have to wait long .
21 April 2026
Friendly straightforward advice and seen to quickly
20 April 2026
We were treated very well and salesman spent lots of time explaining everything
19 April 2026
I paid £1500 for various things, you picked up my car, but the lease you could of done was valet it inside, for the amount I paid for a service and mini labour, part were expensive too,
19 April 2026
Excellent customer service & comprehensive handover
18 April 2026
Very good prompt efficient friendly service
17 April 2026
Everything explained and done on time
17 April 2026
Very happy and satisfied of the service
16 April 2026
All staff very helpful and friendly
15 April 2026
Very professional and could not have been more helpful.
15 April 2026
Friendly and knowledgable staff. Easy to book , contacted me to alert me to a problem with a tyre prior to me collecting car and so was able to have new tyre before collection.
15 April 2026
Quick service on my Countryman and a great wash of the outside. Driving afterwards so much more responsive.
14 April 2026
Communication and CSX was excellent...and it was finished quicker than I expected.
14 April 2026
Seat and steering wheel positions moved and very disappointed by the valet. Couldn't tell it had been done.
13 April 2026
Professional, friendly service and kept well informed during the duration of the service
12 April 2026
No problems
09 April 2026
Very polite at drop off then kept informed through the process
08 April 2026
Always receive excellent service from all at mini.
05 April 2026
All good
04 April 2026
Always polite and professional. We requested a wash and spruce up with our car. Well our car looked amazing when we picked it up...you guys are just great. Thank you again.
02 April 2026
Excellent service from start to finish
02 April 2026
Amy Gittins the lady in service reception Shrewsbury was excellent in her handling of the case and arranged a courtesy car for me.
02 April 2026
Perfect
01 April 2026
C Ar collected and returned home. Valeted MOT received. Thank you.
31 March 2026
Brilliant customer service from Ali
31 March 2026
Great service and great communication
28 March 2026
Dissatisfied can no longer get through directly to speak to someone at the end of a phone call. The phone menu system is not user friendly. A backward step in terms of customer service.
28 March 2026
Very good service, quality of care and kept informed.
28 March 2026
Everything was done on time
25 March 2026
Very good service
23 March 2026
Staff are very obliging and helpful
23 March 2026
Clear communication, super helpful & reassuring from start to finish
23 March 2026
Kyle was approachable, conscientious, well knowledgeable with product and efficient with all my requirements. Good egg! Asset to mini!
21 March 2026
I was treated very well & was kept updated
20 March 2026
Very good efficient service
19 March 2026
Brilliant service
19 March 2026
Great service Good costumer service
19 March 2026
Amy Dowell is an example of an excellent sales person who has guided me through and kept me informed along every stage of buying a mini, explaining the procedure and putting me at ease with what is a major purchase.
FIND Sytner Shrewsbury.
Address
- Featherbed Lane, Harlescott, Shrewsbury, SY1 4NS
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01743 452 350
Shrewsbury as well as surrounding areas including Telford, Bridgnorth, Market Drayton and Broseley
Address
- Featherbed Lane, Harlescott, Shrewsbury, SY1 4NS
Opening Hours
- Mon–Fri:08.00 - 18.00
- Sat:08:00 - 13:00
- Sun:Closed
Phone
- 01743 452 350
Shrewsbury as well as surrounding areas including Telford, Bridgnorth, Market Drayton and Broseley
10 June 2026
Missed 5 stars due to lack of physical users guide