OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
151 ratings and 107 comments received in the last 90 days.
03 July 2025
Ellie was brilliant. She knew all about the different models and confidently talked about all the features that Mini has to offer.
02 July 2025
Car ordered Monday and picked up Friday
22 June 2025
Because everyone was very kind and spent a lot of time ensuring we understood what we were taking on.
19 June 2025
I was given all info I needed and the process was made very easy
17 June 2025
I received my new car just over a week after ordering it. Communication was excellent.
10 June 2025
Ashley was very professional throughout the whole process
30 May 2025
Best experience of trading in and buying a new car
25 May 2025
Everyone was really friendly and helpful from start to finish.
19 May 2025
Had to bring car in two days before collection due to personalised plate change over.
05 July 2025
Excellent, it always is, Amy is so professional, always helpful, nothing is to much trouble .
04 July 2025
They need to quote the cost of the part plus Vat as i thought Vat was included in the quote.
03 July 2025
We had an emergency when our car was in for a service my 95 year old mother in law had a fall and ended up in & A & E we were worried about collecting our car & getting the courtesy car back on time but Synter Shrewsbury went above & beyond to help
03 July 2025
As above
02 July 2025
Chris, Sytner Shrewsbury, so helpful and got on top of the problem of the cracked windscreen very quickly. Was confident that things would be sorted to my satisfaction and that my MIni would be in safe hands.
02 July 2025
All good
30 June 2025
Very good customer experience thank you.
30 June 2025
Everything was completely satisfactory.
30 June 2025
Great customer service
27 June 2025
Amy is a credit to the company. Responsive, professional and very effective.
05 July 2025
Kept informed throughout the process